I agree with the other gentleman when he says you were taken by the seller. First, did you contact the seller and inform him the item was damaged? If not you need to do that. He has to file the damage report. Support your end with pictures. Usually, there is damage to the box to confirm your story. If such a damage exists then you should be just fine. Make sure the person on the other end
acknowledges that he will either accept the package back for a full refund and he can has it out with UPS but do this with UPS involved ONLY!!! Or you keep the item and he will forward you the check to get the unit repaired to your satisfaction. UPS will always try to discourage you. If you are not able to get this matter resolved call the UPS customer service center (Claims) and ask for a supervisor. They should come to your home to inspect the item NOT pick it up or have you drop it off. You will not be left unprotected unless you do something S????D (you get the picture).
Don't let someone tell you differently, they will come out to inspect the item. But the seller must do his part to settle this with UPS. I believe he can sign his rights over to you to handle the claim especially if you arranged for the shipping and pickup on your account.
If all fails and the seller does not want to assist you contact Audiogon immediately with your problem. They can suspend the seller's listing priviliges and make sure he does not take advantage of someone else.
If I sell anyone an item I will graciously, help with filing a claim. But get everything supported with pictures.
If it was packed and shipped in a UPS store they have a 100 percent gurantee to make sure the item arrives. That could change from store to store since they are privately owned. In my neck of the woods they will protect the seller. They charge you handsomely too.
acknowledges that he will either accept the package back for a full refund and he can has it out with UPS but do this with UPS involved ONLY!!! Or you keep the item and he will forward you the check to get the unit repaired to your satisfaction. UPS will always try to discourage you. If you are not able to get this matter resolved call the UPS customer service center (Claims) and ask for a supervisor. They should come to your home to inspect the item NOT pick it up or have you drop it off. You will not be left unprotected unless you do something S????D (you get the picture).
Don't let someone tell you differently, they will come out to inspect the item. But the seller must do his part to settle this with UPS. I believe he can sign his rights over to you to handle the claim especially if you arranged for the shipping and pickup on your account.
If all fails and the seller does not want to assist you contact Audiogon immediately with your problem. They can suspend the seller's listing priviliges and make sure he does not take advantage of someone else.
If I sell anyone an item I will graciously, help with filing a claim. But get everything supported with pictures.
If it was packed and shipped in a UPS store they have a 100 percent gurantee to make sure the item arrives. That could change from store to store since they are privately owned. In my neck of the woods they will protect the seller. They charge you handsomely too.