UPS is paying my claim

Monday of this week the speakers were returned to the retail store that I shipped them from. The owner called me to let me know. I phoned UPS to see what was going on. They of course said they are denying the claim, I told her that I wanted to challenge UPS's decision. I was also told that the owner of the store/shipper was going to have to be the person responsible for making the claim, luckily he and I know each other somewhat. I went to the store on Tuesday and took pictures of the speakers and boxes, mostly to show the damage to the boxes and packing material, it was mess. He said that UPS was going to email he a call tag, pick the speakers up and bring them to their inspection in New Orleans. UPS picked them up on Thursday. Today (Friday), the speakers showed back up at his store!! He looked at the call tags, and sure enough, UPS and labeled them wrong, instead of labeled for New Orleans, they labeled them to the retail store! The owner called UPS and said, "what the hell is going on?" A few hours later, UPS's insurance CO. called from Indiana and said they were going to pay the claim! Will update further.