I had to mention the likelihood of litigation in order for UPS to finally pay out my recent claim. IME with carrier insurance, their default policy is to deny each and every claim and make the process a nightmare in hopes of discouraging the claimant. If the items shipped were insured for a high value, it’s worthwhile to just bypass their runaround after the first denial and pay to have an attorney send them a letter.
UPS. Friend Or Foe?
Recently shipped two speakers and the stands all in very good (8/10) condition to a buyer in another state. One speaker and the stands were in the factory boxes. The other speaker was boxed by UPS. The buyer sent pictures and stated they arrived damaged. One of the speakers had a rattle but no visible damage, the other speaker, (the one UPS boxed), had visible damage. Not surprisingly, the stands arrived unscathed.
All items were picked up by UPS in that city and taken for inspection.
And the results were...UPS is not at fault because they have a policy, buried in very fine print, that it is the shippers' (sellers') responsibility to ensure proper packaging.
My wife and I also found out the local UPS stores are legally not affiliated with UPS!!!
We are currently attempting to discuss this with the owner of the local store.
Sad but true...