Uber expensive repair at United Radio


Anybody’s experience with United Radio (East Syracuse) as a service center? I will never do business again with these guys. They charged me $1,971 to repair my Classé Audio C-M600 monoblock amp...Forteen hours @$120/hour to replace two 16 pins chipsets...They provided me a discount on their regular hourly rate, which is normally set at $140/hour...
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Showing 3 responses by daveyf

The OP may or may not have a point about his experience with United, BUT I do believe that there are now numerous examples of the ’repair’ shop trying to gouge the customer. Just yesterday I called up my car dealer for a simple oil and filter change. Since I have a newer vehicle, I prefer to go to the authorized dealer for service. The dealer tells me that they won’t just do an oil and filter change, they have to check that the headlights work, the windshield wipers work, the turn signals work and the tires have the proper tread life remaining. Therefore, the cost of the ’service’ is about $650-, of which the oil change portion is about one quarter. ( which is still pricey). So, what happens when i ask how much are they charging for checking that the headlights work, I get a laugh as a response ( I kid you not!). DO you guys think this kind of attitude/business plan and CS is acceptable, after all I knew the estimate up front?
@syndication  Your post seems to imply that you are in favor of ripping people off...so long as they can afford it. Interesting perspective.
I am more with the OP here than the folks who are saying he is out of line. There are so many instances of companies ripping off folks, simply because they can...that it is almost the norm these days...BUT that in no way excuses the behavior, IMHO. 
While some may say that the OP had an option, because he knew the bid price up front, does that excuse the fact that the bid price was derived by United Radio from knowing that the competition was essentially non existent and as such the OP had very few ( many zero) other options IF he wanted his product repaired...
BUT it is also very clear to me that there are folks on this thread that have severely differing opinions as to what is acceptable business practice..and frankly, ethics. Again, IMHO.