Two defective pieces in a row - unreasonable to demand refund?

Really, it is not the dealers fault and probably not McIntosh's fault. I ship items all the time.  Had my packing materials made by the company that does the Peloton exercise bikes.  Once the shipping companies get a hold of them who knows what they do with them  I have had transformers come off the center bolt and knock around inside causing all types of damage.

It would different if you told me that each unit broke after a week or so with the same issue.

Happy Listening

 

@lostark

Shipping will always have an impact no matter how it is boxes up.  When I was looking at a company to make our shipping boxes (same people who make the Peloton bike foam) he told me something very interesting - a box is made to ship from point a to point b and not to be used to return an item. The shock of dropping a box can cause damage that you cannot see.  I shipped an item where the transformer actually came loose and did quite a lot of damage inside the unit.  I  reshipped a CEC CDP - the box arrived in perfect condition but the actual spindle inside the unit was dislodged and was jammed under the transport area.  The remote had a dent by one of the tracking buttons with no other marks.  Go Figure.