2. amps-preamps
  3. 151298-12887

TRL WON'T GIVE ME MY AMP

Not sure this is right Forum but I'm desperate. I have an  Tube Research Labs amp  that the owner Paul Weitzal made for me 9 or 10 yrs ago.  January 2019 the amp started to cut out,  contacted Paul but learned he had pasted away.  Received email  from TRL  saying  still in business with new Owners.   Gregg from TRL contacted me and told me to shipped it to an  address in Houston which I did, insured for $5,000.  A few weeks later around the end of Feb. Gregg sent me an email telling me the amp was over heating. The 1st of March I email  Gregg with instructions on what I wanted done. That is the last time I had any contact with Gregg!!!!! I sent email after email to TRL pleading for someone to tell me where my Amp is????? The last of week of August,  I sent an  email to TRL saying if I didn't hear from anyone I will go to stereo sites and tell my story!!  Immediately had phone call from  Leon in  NEW YORK asking me "what 's going on?"After explaining the situation to Leon, said "would call me back in a couple days". So needless to say  Leon never called back and when I call,  he is never there and leaving a message does no good.  I'm hoping someone can tell me what to do????IF nothing else, do not do business with "Tube Research Labs"
Thanks Kim
panheadscooty

Showing 4 responses by tonykay

tonykay
1,310 posts
 
stereo5’s suggestion to only buy equipment manufactured by large companies is a good one. I would eliminate GE, as it's on the ropes. I also agree with the idea of buying a plane ticket to visit the place you sent your amp. Finally, my solid recommendation is ALWAYS buy locally. Search the internet for equipment you want, but if you can’t drive to see it, move on! That way, you won’t be the author of stories like these that are becoming all too familiar.
tonykay
1,310 posts
 
Stereo5, all you need to do is check the GE stock price. Today it’s trading around eight. Several years ago it was $60, a few years ago it dropped down to $30, today it’s $8+. It’s going in the wrong direction for a successful company. My belief is that a large part of their problem is the overhang from the generous pensions enjoyed by their past employees. They seem to be trying desperately to find some formula for success. Despite changing CEOs, selling assets and putting out optimistic press releases, the stock is still $8+. I think their best hope is being acquired by another industrial behemoth. That’s why I said that GE is on the ropes!
tonykay
1,310 posts
 
Paulcreed, I get it. You’re right, there often, depending on geography, isn’t much to buy locally. We moved from the SF Bay Area, which is full of audiophiles, to Arizona, where audiophiles are few and far between. My point was that people rarely get burned in a cash-and-carry transaction. If you can’t take it home with you, there’s always the potential to get scammed. Fortunately, I have never had a bad experience, and most Audiogon transactions are legitimate. But these unfortunate situations end up on this forum all too often. Buyer (or seller) beware!
tonykay
1,310 posts
 
almarg, I picked "GE" up from the response by stereo5. My comment about GE is certainly valid. I can't verify whether GE makes any stereo-related products and its not worth combing the shelves at Best Buy to find out. Thanks for pointing out that some will associate GE with Golden Ear Technology.
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