This will sound like I'm a Totem employee or dealer. I'm not. Just a very satisfied customer.
I can understand why you'd be frustrated, but doubt the defect you experienced is unique to Totem. It's inevitable a defective product will be shipped - this is true of all companies. I think that the fact that the dealer replaced the unit (indeed with another brand) says something about Totem and their dealer network.
My experience with Totem's products and their customer support has been excellent. No defects in the products, just state of the art sound, excellent craftsmanship. They answer their phone when you call, and return emails within a day. That's better than my experience with many of the top brands discussed on the site.
I can understand why you'd be frustrated, but doubt the defect you experienced is unique to Totem. It's inevitable a defective product will be shipped - this is true of all companies. I think that the fact that the dealer replaced the unit (indeed with another brand) says something about Totem and their dealer network.
My experience with Totem's products and their customer support has been excellent. No defects in the products, just state of the art sound, excellent craftsmanship. They answer their phone when you call, and return emails within a day. That's better than my experience with many of the top brands discussed on the site.