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Tonian Labs

Anyone know the people at Tonian Labs? I seem to be having a difficult time with returning a pair of demo speaker cables that they sent to me. The cables arrived in 1.5M length but were advertised as 2M so too short for me. I tried to sell them to a friend of mine but he liked the CRL cables more in his system so I sent them back for a refund. Now I am being told that the ends are custom ends and wires came loose under the shrink wrap. My friend and I connected them to our speakers for a few songs each and took them out of our systems. No abuse what so ever. Now I am being told that they want me to pay to repair the cables. I am being told that wires under the shrink wrap are loose. Tonian no longer carries the cable line and I feel that I am being taken advantage of since they probably cannot sell them and if they get a few hundred for the cables, they probably cover their original cost. I would have kept the cables if they were 2M but they weren't so I returned them.

Anyone else have any issues with this dealer?

Thanks
bigkidz

Showing 2 responses by nonoise

nonoise's avatar
nonoise
11,076 posts
 
I know Tony Manasian from buying a pair of his speakers through Acoustic Image (owned and operated by Elliot Midwood) and even had him over to my place to see if I had it set up correctly and had him make a coax cable for me as well. He even sourced an old Audiolab 8000A for me at a great price since it pairs so well with the speaker but I went with another brand. I found him to be honest and straightforward to deal with so I have no idea what's the matter here.

All the best,
Nonoise
nonoise's avatar
nonoise
11,076 posts
 
Sorry, Bigkidz, that things are going the way you describe. It doesn't sound right. If the cables work for him when returned, then there'd be no need to take them apart to inspect them. If they are in "like new" condition, all the better. I don't get it.

All the best,
Nonoise
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