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Tidal free trial subscription

Hello,
I subscribed for a 30 day free trial for Tidal and opted for 6 month payment plan for $101.94. The website clearly says, '30 day free trial' under that plan. I subscribed on May 7th and cancelled on May 29th. My credit card has been charged $101.94. I have not seen any refund and so, I sent an email inquiry. Guess what?  Sergio from Support says, there is no refund because I signed up for the 6 month plan. My main reason for cancellation was lack of many of the albums of many artists I like (unlike Spotify where I could get most of them).
The "refund policy" details are even more interesting. If you dispute the charges with credit card company and they are able to prove their case, they will charge your credit card for the expense and what not beyond the subscription charge. Never heard such policy, not sure it is legal anyway.
Has anyone had experience like this?
Be careful if you intend to deal with Tidal!
By the way, there is very minor difference between Tidal and Spotify when the latter is set up for "Extreme" streaming. This set up needs to be manually done, it is not standard or "Normal" streaming.

giri

Showing 5 responses by giri

giri OP
39 posts
 
Once you are in Spotify site, go to 'my music' at the bottom right. Upper right hand corner, there is 'setting' a wheel like icon. Click that. Then go to 'music quality'. It gives you choices and choose 'extreme'. If you want to download, it takes long time just like Tidal does, but streaming is more or less unchanged.
thanks for the comments.
As for quality difference between Tidal and Spotify, unless you go to 'extreme' setting, there is definite difference, I agree. Not much when you go extreme on Spotify.
giri OP
39 posts
 
Hi Jond,
The website clearly says, 30 day free trial. Nowhere does it say, you will be charged immediately or that if you pay now, no free trial. One cannot start trial period without giving out credit card. Credit cards are almost always required when you sign up for almost all "trial subscriptions" and if one cancels before trial period is over, refund is issued. Or, some of the companies, charge credit card only after the trial period is over.
i found only two albums by Eilen Jewell and none by ChipTaylor/Carrie Rodriguez.
giri OP
39 posts
 
Hi ebm,
you are right, neither Tidal nor Spotify come close to my analog/lp sound. It is just for convenience of not needing to get up to change lp or cd when comfortable in my recliner. I tend to listen to lp more than any other format.
After I scanned copy of their website indicating policy about the free trial to Tidal, they want to offer me additional 30 days! Not interested, I am going to CC with dispute.
jond, you need to visit the website and then tell me if I am wrong.
giri OP
39 posts
 
@gdnrbob,
Not yet, I have 'dispute' filed with credit card.
giri OP
39 posts
 
@grannyring,
i got Cat8 Ethernet cable and it makes a very significant difference. Thanks for advice.
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