This might just be the end of brick and mortar

Put it to rest sputz, you have been preaching this for years, Go back to AA, you are loved by all there ;-) BTW: it is their 60 day return policy not "there 60 day return policy"

"Most" is the key word and they "do" ask questions. Taters (sudz on AA forum), Did you actually read the policy?

- Music Direct offers a 60-day money back guarantee on most equipment/accessories (excluding fluids, pastes, aerosols and special order items, none of which are returnable).

We'll require an explanation for the return (defective, damaged, etc). Don't be surprised if we ask you some pretty detailed questions about the reason for your return. Hearing first hand what our customers are experiencing will enable us to provide you with the best possible service.

Returns will not be accepted without a Return Authorization #, or RMA# which must be obtained by phone or email. An RA must be obtained within 60 days of the purchase, and Music Direct must receive the package within 15 days of issuing the RA. Note that after 60 days all sales are final. Please write your RA# on the outside of the shipping box (not the product box). Failure to do this will delay the processing of your return. Your return package must include the following: a copy of your invoice, a note detailing the reason for the return, all original packing materials, including cables, power supplies, instructions, remote controls, warranty cards, etc. Your package must arrive in resalable condition. If these instructions are not followed your return will not be accepted.

If your return package is deemed acceptable after inspection, Music Direct will refund the purchase price of the returned item. Shipping costs will NOT be refunded. Return shipping costs are also the responsibility of the customer. Music Direct will absorb the shipping costs only in the case of defective merchandise (this does not include shipping costs for defective music titles, which is the responsibility of the customer). Please note that if defective merchandise proves to be non-defective upon inspection, or if Music Direct otherwise determines the customer is exercising chronic abuse of the return policy, the customer will be charged a re-stocking fee at Music Direct's discretion. Music Direct also reserves the right to impose a re-stocking fee at our discretion for any returned item that is damaged, cosmetically dinged or returned missing accessories. Also please note, if you received Free Shipping with your initial order and you returned the non-defective item, we will deduct the initial shipping fee from your refund. Any and all packages that are refused delivery and sent back to music direct without an RMA number will not be refunded the initial shipping charge and a restocking fee will be added to the return.

Taters (sudz) says:

“I just confirmed with Bess at Music direct that it is indeed a 60 day return privilege and not a 60 day warranty like some of you had said. You have 60 days to review a product and at the end of 60 days if you are not happy with it you can send it back for a full refund”

Not true and lots of hurdles to jump over.

-From the MD website:

Music Direct offers a 60-day money back guarantee on most equipment/accessories (excluding fluids, pastes, aerosols and special order items, none of which are returnable)

- "Most" being a key word.

We'll require an explanation for the return (defective, damaged, etc). Don't be surprised if we ask you some pretty detailed questions about the reason for your return.

Returns will not be accepted without a Return Authorization #, or RMA# which must be obtained by phone or email. An RA must be obtained within 60 days of the purchase, and Music Direct must receive the package within 15 days of issuing the RA. Note that after 60 days all sales are final.

If your return package is deemed acceptable after inspection, Music Direct will refund the purchase price of the returned item. Shipping costs will NOT be refunded.

- "Deemed" another key word.

Please note that if defective merchandise proves to be non-defective upon inspection, or if Music Direct otherwise determines the customer is exercising chronic abuse of the return policy, the customer will be charged a re-stocking fee at Music Direct's discretion. Music Direct also reserves the right to impose a re-stocking fee at our discretion for any returned item that is damaged, cosmetically dinged or returned missing accessories. Also please note, if you received Free Shipping with your initial order and you returned the non-defective item, we will deduct the initial shipping fee from your refund. Any and all packages that are refused delivery and sent back to music direct without an RMA number will not be refunded the initial shipping charge and a restocking fee will be added to the return.

- A simple saying: " I don't like the way it images in my system and I want to return it", I bet just won't cut it. It's going to cost you, especially heavy items. You will not get a FULL refund, maybe only the purchase price minus expenses.

Knghifi said: "Well said David12 except I don't feel much lose with B&M demised. Positives definitely outweighs the negatives to ME."

Look at it this way, if all the B&M stores evaporate, you would be left only with two options to audition & buy new audio gear.

1) Buy the item from an online dealer and have it shipped to you.
2) Listen & buy the item from an audio show.

Both 1 & 2 will cost you money if you want to return it.
Only option 2 allows you to listen to it before you buy.

Most B&M stores in this country will let you listen for free, some will let you take the item home for audition for free.

Now, if you do not want the item option 1 & 2 will cost you money, while your local B&M store might not.

Bottom line, without B&M stores it will cost you to audition gear in your home system.