2. speakers
  3. 131374-73396

Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris

Showing 1 response by lalitk

lalitk's avatar
lalitk
5,635 posts
 
@aolchris,  sorry to hear your plight. This company is not what used to be, one look at their home / FAQ pages tells a lot about their current focus on lifestyle speakers and merchandise products instead of 'legacy' speakers. 

There is a substantial loyal customer base of Thiel legacy speakers, I am sure someone will chime in shortly with a contact telephone number. 
More to discover