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The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
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Showing 2 responses by rhyno

rhyno's avatar
rhyno OP
649 posts
 
I tried working directly w/ Scott. I was told that 2 day air, he'd offer $40, and I'd be liable for $90.

now, these are the facts:
1) i never received notice that my order wasn't filled until 12/13. that's not my fault--its theirs. the fact that it wasn't coming until after x-mas is, again, not my fault. its theirs.
2) i just bought a denon 3806 from Mass. w/ 2-day air for $70 shipping. so, $130 for 2day for the Outlaw, vs $70 for 2-day for the denon. hmmmmm.

makes me wonder how much "customer service" i'd receive if my brother got a lemon.

there was one acceptable answer to this: "Mr. Rhyno, you obviously did everything poss to get the unit before x-mas, and we're sorry we've compromised that. We'll pick up 2-day shipping so you can have it in time."

That's what I'd do. And that's what you'd want to be done for you too.

rhyno
rhyno's avatar
rhyno OP
649 posts
 
again, scott, these are facts:
1) i didn't get the email. period. the fact that I don't care about reviewing a log is indicative of me being busy as hell during the day and wanting to get to the point: in this case, whether I'm doing business w/ you or not.
2) when you phoned me (6 days later), you got prompt clarification on the Credit card ship-to info. again, this is indicative of my good faith on executing the purchase, which only goes to support my contention that i NEVER received one email from you about a problem.
3) when you received the CC resolution, it still took another 3 days, and i had to call YOU on monday at noon, as the messages(!) i left to your company's VM were unreturned at that time (and x-mas keeps getting closer). and had i not and simply relied on your operation to send things promptly, i'd have been completely screwed for x-mas.
4) i got a denon shipped from NJ (mistake earlier, it wasn't MS, that's where Outlaw is) for $70 2-day, and you "offered" to pick up $20 plus the original cost for ground that was bundled into purchase price, for shipping that you quoted as $120+? again, NJ isn't that far from MS, care to explain the $50 delta???

I gave you a chance to remedy this when i told you that you should pick up 2-day. you refused. that's your choice. this thread was my choice. and i stand by everything i wrote (check my feedback on how much customer service i give to those who buy from me).

hope it was worth it to you.

rhyno
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