2. home-theater
  3. 1166465209

The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
rhyno

Showing 3 responses by bdgregory

bdgregory
1,721 posts
 
I'm not sure they deserve any slack. All companies have to deal with vendor problems, and other problems of all sort. That goes with running a business. Some just know how to fulfill orders better than what Rhyno experienced. I'd be angry too, and justified IMHO.
bdgregory
1,721 posts
 
. . . and now we have the REST of the story.

thanks for weighing in Scott. By the way, as a shopper, I think the practice of requiring ship to be the same as billing is a bad practice. I understand it's common, but I usually will not buy gifts from vendors who do it. All could have been avoided here if there was an accommodation.
bdgregory
1,721 posts
 
As I read it, on their credit card payment screen, they do not require that ship-to and bill-to match. But if they are different, they require you to register the ship-to address with the credit card company. So in the case of this vendor they would be making the accomodation you desire?

sorry - I didn't read their policy statement (tisk, tisk, tisk), and it certainly is an accommodation. I'm not sure how complicated it is to register additional addresses with the credit card company, but if it's reasonably painless I think it's a good solution for all.

Getheleadout - I completely understand the rationale for the practice, and appreciate it's for me, but there needs to be a secure method to permit gift selling (which they apparently have offered). Again, shame on me for not realizing it. My reference was another vendor.
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