Recently purchased a Sugden LA-4 Masterclass preamp which turned out to have a defective IR receiver, so no remote volume.
They sent a RA which paid for shipping, reported the found defect, informed me Sugden would need to supply from England. Repaired and returned. Clockwork response, repair and return.
They sent a RA which paid for shipping, reported the found defect, informed me Sugden would need to supply from England. Repaired and returned. Clockwork response, repair and return.