The Krell mystery

@hgeifman ,

Thanks, I'm getting notices for that thread as well. Totally agree with @soix  and you, they couldn't be handling this worse if they flat out said they couldn't care less. Irreparable damage already done.

Almost seems like they are stringing people along, so they don’t have any liability for warranty or service work that they have already committed to. If I had equipment there for service or warranty work I would already have taken legal action.

Obviously, the post above asks many questions that everyone is wondering about. Unfortunately, it seems, no one is answering them.

I also do not understand why Krell industries said they will communicate something to Stereophile but send nothing to their customers, retailers and vendors. This makes zero sense to me. When will Krell Industries send out an official release with the full details?

The previous communication from Krell Industries has little useful information and raised many more questions. Are there any employees left at Krell? Where is the equipment sent in for repair? When will Krell Industries communicate something to the public? Is Krell Industries out of business or in the process of going out of business? How is the Probate Court involved and when will they be finished?

When will we hear something useful from Krell Industries? My answer to these questions is I have no clue or additional information. A very sad situation!

In other words, Krell Industries has not yet issued a comprehensive public release addressing its current situation to customers, retailers, and vendors. While the company has shared limited updates through its new website and social media, many stakeholders remain frustrated by the lack of direct communication. A press release with full details has not been announced, leaving questions about their operational plans unanswered.  

Krell is a zombie company. File a claim for your assets still in their possession with the Ct. Probate Court handling the estate. Doubtful they will ever be back IMHO.

Based on everything posted above, it seems Krell Industries is facing significant turmoil, including THEIR ongoing communication issues. As already noted, customers report a lack of information from the company, which has been compounded by technical difficulties with their website and email systems. Although Krell has announced plans to reopen and transition to a new cloud-based platform, responses to inquiries have been POOR, leading to frustration among EVERYONE. The situation remains unclear, leaving many concerned about the company’s future and customer support capabilities.

My emails to Wil Buhler, Stereophile and George Myer AV regarding KRELL INDUSTRIES have not been answered.  Are they ever going to respond?   THEIR lack of response is not good news.  I find it very strange that they post their business status information on Facebook and claim to report their status to Stereophile.  A press release is the recommended form of communication. 

Is KRELL INDUSTRIES closed and out of business?  I have no clue!