Facts are the OP bought a product in good faith, enjoyed the product in the manner it was described and sold. Now owns a product that is nothing more than an expensive paperweight because the company failed to hold up their end of the bargain.
Some may have money to burn but when I spend a chunk I have certain expectations as my clients do when they hire me.
I purchased a product from miniDSP and contacted them beforehand to make sure I got the right product for what I needed and detailed what equipment I was using. I bought the product they recommended, was unable to use it and when I contacted them about the issues I was having was basically told tough luck. Not a good feeling to be looking at the box it came in and what I could have done with the money spent.
An offer of a refund or making it right goes a long way.
Some may have money to burn but when I spend a chunk I have certain expectations as my clients do when they hire me.
I purchased a product from miniDSP and contacted them beforehand to make sure I got the right product for what I needed and detailed what equipment I was using. I bought the product they recommended, was unable to use it and when I contacted them about the issues I was having was basically told tough luck. Not a good feeling to be looking at the box it came in and what I could have done with the money spent.
An offer of a refund or making it right goes a long way.