Teddy Pardo delays?

Is anyone else having what seems to be issues with ordering from Teddy Pardo?

I placed an order on 29 Nov, and it still has not shipped.

The most recent excuses have been that FedEx have been having issues processing the shipment, or in picking up the shipment - it has now been more than a week of just waiting for FedEx to pickup the package - and I was originally told it was shipping on 15 Dec, after asking a number of times.

Communication has been slow and spotty, it often takes a few emails to get a short response, that does not answer all my questions nor provide much information.

Is anyone else experiencing problems like this?

Should I be cancelling my order, or contacting my credit card provider?