Talon-New owner-NO customer service


I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
robyatt

Showing 1 response by johnmcelfresh

Robyatt,

If you bought a used GE fridge, out of warrantee, then lost the compressor, I'd expect you'd get a repair estimate that would make a new fridge look attractive.

With regard to your letter finding its way to Rives, I applaud the magazine for taking an interest in trying to help you. It's doubtful your letter would have made it into publication, but at least they didn't ignore your problem. My assumption is that they were trying to help you and Rives. I see no collusion in that.

Am I surprised that a DIY project that cost $375 (likely with an inferior amp versus the improved version Rives wanted to provide) cost $1,600 when performed by a manufacturer? Not at all. Anyone who is shocked by this doesn't understand the financial realities of manufacturing.

I, too, have never bought anything from Rives, nor have I owned Talson speakers, but, like others, I am sensitive to the harsh and somewhat careless manner in which you treat this man's reputation and livelihood. Rives has been a valued member of this community for years, providing valuable insight in a thoughtful and professional manner.

High end audio is a small world. It's important to consider the impact of your words before you hit the "submit" key.