2. amps-preamps
  3. 1209139588

Tact Audio Great Service

I just wanted to give a shout out to Tact Audio.

I have an RCS 2.0 that developed a little issue. I sent the unit back to Tact for repair. About a week after I shipped it out, I received a call saying they couldn't duplicate the issue and they wanted to know if they could keep the unit a few more days to try and track down the problem, because "it could get expensive if they were to just start replacing parts that they thought might be causing the issue".

A few days later I received another call saying they still couldn't duplicate the problem, but replaced some "boards" that could be the problem. When I asked how much? I was told "not to worry about it".

A couple of days later I had the unit back and it's been working fine.

The unit was gone a total of two weeks, they couldn't duplicate the problem but replaced parts anyway, for free and now it works fine. And did I mention that I'm not the original owner and the warranty period has passed?

I think it's great that there are still companies out there who treat customers this way.

E-
ecruz
ecruz OP
402 posts
 
I agree about the performance. I was using a digital EQ, but the TacT is light years ahead it. I can't imagine ever going back to not using room correction.
smeyers
181 posts
 
I third that Tact / Boz has great service. I've spent many hours on the phone with Boz trying to understand the complexities of the unit and the best way to use it. They also replaced my unit with a new one (and paid for shipping in both directions) when it developed a problem.

By the way I would recommend the LinerX M31 measurement microphone to do the measurements (I have no affiliation with them). In my environment it does a significantly job than the mic included with the unit.
gdgeisler
1 posts
 
Is it a coincidence that, in 10 years, the only positive posts that have EVER been posted about Tact have occurred this month? They look suspiciously like plants in response to a VERY negative thread about the company currently creating outrage over at Audio Asylum? You may want to check out the thread and it's follow-up before dealing with either Tact or Anthony Padilla:

http://www.audioasylum.com/cgi/m.pl?forum=amp&n=130364&highlight=Tact&r=&session=
http://www.audioasylum.com/cgi/m.pl?forum=amp&n=131930&highlight=Tact&r=&session=
rodman99999
6,109 posts
 
My response is hardly a plant! I've been very pleased with my Tact over the years, and have mentioned that in here several times. If you want the facts, follow what actually happened here: (http://tech.groups.yahoo.com/group/TacTAudioUsersGroup/messages/27078) One Tact user had a problem that he created himself, and then ranted and raved against a number of very conscientious people. He was even offered a replacement that he refused. The guy that started the whole thing is obviouly imbalanced, and the rest of the TacT users community has decided to ignore him. It would be a shame to see an excellent company take a beating in here, do to a total lack of the facts.
smeyers
181 posts
 
I totally agree with Rodman. I didn't even know anything about this situation when I purchased my unit, and the service has been beyond reproach. Gdeisler has already been banned from the Yahoo forum for abusive language and unscrupulous behavior and is obviously trying to do the same here on Audiogon.
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