We are the East Coast T+A dealer and we have the exact same machine on display and it is completely silent.
The issue might have been if the unit was not a brand new unit and was shipped without the transit screw in place.
It is silent on both SACD and CD playback and the machine is incredibly well built if you are having a problem with the transport which is one of the best mechanisms on the market, I would look at shipping damage.
The piece is very heavy and should be shipped on a pallet so I would investigate this issue.
T+A is a wonderful company who stands 100% behind their products so I would contact your dealer and they should take care of this problem for you.
Dave and Troy
Audio Doctor NJ
The issue might have been if the unit was not a brand new unit and was shipped without the transit screw in place.
It is silent on both SACD and CD playback and the machine is incredibly well built if you are having a problem with the transport which is one of the best mechanisms on the market, I would look at shipping damage.
The piece is very heavy and should be shipped on a pallet so I would investigate this issue.
T+A is a wonderful company who stands 100% behind their products so I would contact your dealer and they should take care of this problem for you.
Dave and Troy
Audio Doctor NJ