2. digital
  3. 150548-10840

Synergistic Research Atmosphere XL4 no longer works with Apply software update?

"Apply" = Apple IOS

My Synergistic Research Atmosphere XL4 does not work because of an Apple OS software update?

It is noted on the SR website that they are working on a fix. Anyone found a work around? SR recommends you downgrade back to the previous IOS. If you do not have a back-up with the previous IOS version, (which I do not) then you cannot. I just bought this ipad for the Atmosphere so I do not have an old backup.

I do have an iphone with the old IOS but it cannot find the SR app in the app store. I guess the SR app only works on ipads?

Amazing frustrated that SR is not providing some way for their installed base to use the Atmosphere. A remote control or something. Makes we question their engineering decisions - they based the operation of their device on an app that they cannot support. How hard would it have been to put a control panel on the unit?

Any help would be appreciated.
mcmanus

Showing 1 response by mcmanus

mcmanus OP
82 posts
 
I heard back from SR the next day after I wrote:

Hi Dan,

We do have the fix. It is a firmware update that has to be done at our factory. Peter will get you an RMA # to reference so we can get it updated and shipped back to you. Please let us know the address to return to.   Thank you


More to discover