SURPRISE ! SURPRISE ! SURPRISE !
So I'm the guy with the damaged Legacy Subwoofers remember? FedEx pouched a couple holes with their forks and got far enough into the boxes that it stabbed one of them in two different corners. I refused the entire shipment. We then had discussions on shipping company's here on the big A. The following day, I received a call from Legacy. It was their shipping manager Brice. He apologized for the issue and ask if I was going to be home Monday. This was Friday. I told him yes. The next sentence he spoke bout made me fall over. He tells me that himself and Bill Dudleston (The owner and a world renowned audio designer) was doing a seminar in Washington DC over the weekend. He tells me they were traveling Interstate 70,which runs right through the center of our town, on their way home to Springfield Ill. Monday morning. He asked if it would be ok if they stopped over to have a look at the speaker? He said Bill was a master woodworker in his younger years and if it was not too bad he would attempt to fix and repair. If not repairable they would just take it with them. Not knowing if I heard this right, I ask "So Bill himself is coming to my house?". That is correct. So they contacted Fed Ex and had the skid re-delivered to my house, I unbox the damaged one and put it on sawhorses and awaited my guest. Bill and Brice shows up on time, with a "kit" in hand. As we chatted, Bill worked on the speaker, sanding, spraying, tinting for over an hour. Brice and I unboxed the second undamaged sub, installed it on my system and EQ'ed the speaker into my existing speakers ( I have all Legacy Speakers. Fronts, Center, Surrounds, Backs, and now Subs along with their new IV series Amps). Eventually Bill comes in and tells us he is not happy with the result and their taking it back with him. But before heading back to Illinois he sat on the couch and he and Brice adjusted and re-adjusted to get the system sounding to their likings ... Of course I had my wife take a couple pictures of this process.. How's that for customer service guys ! ?
