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Stealth Audio Cables - Customer Service - Seeking Your Thoughts

I have a Stealth Audio Black Magic V.20 Ethernet Cable that is 3 meters long.   It is an absolutely fantastic sounding cable.  The cable is too long and I reached out to Stealth Audio to inquire about splitting the 3 meter cable into two 1.5 meter cables which would involve Stealth Audio providing 2 new connectors.   This is Stealth Cables' (exact quote) reply,

" The retail of one Black Magic V.20 3 meter is $2,400 USD.  The retail of one BlackMagic V.20 is $1,950 USD.  For two, the total would be $3,900 USD.  The difference is $1,500 USD.  This would be the price for a splitting and getting two new cables with fresh connectors."  

In my opinion, $1,500 for splitting the cable in half and providing 2 new connectors is ridiculous.  Not more than 15 minutes of labor would be involved.  I priced the exact Telegartner brand connectors and they cost from $20 to $27 each or $74.00 for 10.  

Your thoughts?

 

 

joseph796

Showing 5 responses by joseph796

joseph796 OP
54 posts
 

Jl35 - you are correct.  To maintain top value, a Stealth Audio sticker on the end of the cable would help resale value.  

joseph796 OP
54 posts
 

I agree that it is within their rights.  I am going to do the splitting myself for $54.  Installing a RJ45 end on a CAT 7 cable isn't rocket science.  The reason I reached out to Stealth was to have Stealth Cable OEM end stickers. More of a vanity or OCD thing.  

joseph796 OP
54 posts
 

Jetter -   When I asked another cable company to split a cable, the company gladly accommodated my request with a smile for a nominal fee.  Now that's good customer service.    

In this situation, I would have better accepted an answer that they don't offer this type of service rather than saying that they will do it for an unreasonable charge.   

$1500 for $100 worth of parts plus 15 minutes labor just doesn't sit right with me.  

 

joseph796 OP
54 posts
 

Also, using Stealth's reasoning, they based the charge off of new cable value to new cable value at MSRP prices.   Since the cable is used, the pricing formula should have been based on USED cable value to USED cable value.   I'm speculating, but my estimate is that the difference (hence charge) should  have been closer to $500 not $1500.  $1000 for a used 3 meter.  2 at $750 ($1500 total) for used 1.5 meter cables.  $1500 - $1000 = $500.  

joseph796 OP
54 posts
 

Problem solved.  I sold the cable.  It was a great cable.  

 

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