Stay away from UPS. Never use UPS.


This is an edited mail to a seller on how UPS screwed up a LP that I was search for many months.

Hi, UPS left the DCC record at my front door. And I was speechless. Tears almost came to my eyes .... because I finally found it and UPS just wrecked it. I did wish the record was packed better but I don't know what they did to wreck my LP like this. They bent the package and the record inside. I still am very angry by this handling because I have wanted this record. It's useless now because my VPI Aries can't track this would-have-been beautiful record. Man, what a criminals these UPS guys are. This is the 3rd time that they screwed me up like this.

I hope that I can get the refund from the seller. After all, the package could have been better, i.e., a lot more padding than a piece of carton to pad.

Still am furious
cuonghuutran

Showing 2 responses by mikec

I've been waiting to give my thoughts on shipping. First I would like to state to any seller out there placing ads and selling used items to buyers willing to pay. IT IS WITHOUT QUESTION THE SELLERS RESPONSIBILITY TO MAKE 100% SURE THAT the item sold is ABSOLUTLY PROPERLY PACKED and ARRIVES safe and undamaged to the buyer or a complete REFUND IS IN ORDER, no questions asked. I do not blame UPS on this one. I BLAME THE SELLER and would also like to state that I think that seller owes you 100% of your money back plus any extra cost ASAP and a BIG BIG apologie for NOT HAVING ENOUGH BRAINS or CONCERN to proberly ship a simple LP. IT IS NOT UPS's fault at all and by what is said, I DOUBT VERY MUCH that UPS will even pay the claim for SHOTTY PACKING of such an EASY ITEM TO PACK PROPERLY. Hate to get anything else from your seller. A'gon SHOULD START ANOTHER PAGE TO TEACH MORONS HOW TO PROPERLY SHIP/DOUBLE BOX different items. If a seller does not know how to double box/properly pack and make sure the iten CANNOT get damaged than HE/SHE HAS NO RIGHT TO BE SELLING THE ITEM IN THE FIRST PLACE. Your seller is 110% wrong on this one, NOT YOU or UPS. I think A'gon should allow a spot on the feedback page to rate the sellers packing. like from 5* being a pro to 1* being a complete moron. Sorry for such a strong reply but this is a VERY IMPORTANT issue that all should be aware of. Most people know how to properly ship and some are just the cheapest mindless disrespectful packers that have no right at all selling used items to unsuspecting paying buyers. If NOT SURE HOW TO PACK, JUST CALL UP THE SHIPPER AND ASK. Every buyer should give explicite instructions on how they want the item packed. ALL ADS SHOULD EXPLAIN HOW THE ITEM WILL BE BOXED. DO NOT USE OUTER BOXES THAT ARE FOUND IN DIRTY DISGUSTING DISEASE FILLED DUMPSTERS that are already crushed with bent and smushed cornors. The outer box should be at least 3or4 inches larger ALL THE WAY AROUND, TOP,BOTTOM,ALL SIDES and packed tightly with sprayed foam or styrofoam packing material AND NOT NEWS PAPERS. I can see why some people send CODS back. You sometimes don't get to hear the full story. Sorry for such a strong post but it very important and all should understand how to properly pack. UPS USES 8FT DROPS and all boxes should be able to take a hit from the largest GIRTH ALLOWED crashing down cornor first. Thats how you pack.
Anybody shipping LP (which some are so rare and hard to replace) should use their common sense when shipping. If shipping a single LP, use the USPS (US Post Office) Priority shipping. Its cheap, it only takes packages up to a certian weigth and size as not to cause any damage. Anyone using UPS for shipping a single LP has got to learn a little more about shipping. Does it make sense to ship such a small fragile item along with large heavy boxes falling from belt to belt. Come on, a little common sense will go a long way. No wonder why you guys/gals can't get your systems together. You don't even know how to ship a LP. You be very careful when buying used. Also think about buying from someone who is not the orig owner. This means that your item your paying for may have been shipped many times and just think about all those long drops from belt to belt numerous times. Ground going across country can get loaded and unloaded many times at different HUBS across the country. Just think about what a 80lb amp or a 5k CD player is going thru. Know exactly how your item is being packed.boxed and who and how shipped with. Do not take shipping so litely. Its the most important part of a trnsaction after payment.