2. analog
  3. 1270857904

Soundsmith's turnaround time?

How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt

Showing 2 responses by tpreaves

tpreaves's avatar
tpreaves
2,682 posts
 
Whether or not the "work is stellar" or "the wait is worth it",a company should acknowledge when a customer communicates with them.The treatment you are recieving is just bad business practice that seems to be happening more and more according to the number of threads addressing problems similar to yours.
tpreaves's avatar
tpreaves
2,682 posts
 
D,"the customer is eventually satisfied" is not a real flattering description of how a business should operate.
BTW,nobody has accused them of being "shady".Maybe I just expect more from a business.
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