What about the possibility of simply not accepting any more cartridges until the current backlog is taken care of?
Many musical instrument makers have to do this, for one example.
Soundsmith's turnaround time?
How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.
Anyone can share their experience on wait time?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.
Anyone can share their experience on wait time?