Soundsmith is not alone in this. I think that if boutique audio is going to survive this pandemic they are going to have to re think the way they market and distribute their products. Who knows how many of these brick and mortar dealers will even re-open after this is finally over.
Soundsmith having Issues because of COVID
Don't know if there's any way to help but he posted this on AudioAsylum:
I WISH I have the luxury of time, but with this virus and its effect on my many employees and my business surviving this, I unfortunately do not. I look forward as I have done for 50 years to help all my customers, no matter what level of cartridge they have bought - many times not even my designs. But time right now is the final frontier for me and my company. Sales are at ZERO and overhead/payroll continues as everyone is sheltered at home. We are in the epicenter. I sent everyone home 8 weeks ago.