I got a smmc2 from SS a few years back.
The stylus guard was not attached quite straight, making the stylus appear to be at an angle (although it was not) I emailed them and Peter was all over it, issuing a pickup for it and returning a perfect cartridge promptly.
He was professional, logical and showed a sense of urgency in making it right.
Dealing with him was a great experience, and that was on what most on this forum would consider to be a cheap, $700 cartridge.
The stylus guard was not attached quite straight, making the stylus appear to be at an angle (although it was not) I emailed them and Peter was all over it, issuing a pickup for it and returning a perfect cartridge promptly.
He was professional, logical and showed a sense of urgency in making it right.
Dealing with him was a great experience, and that was on what most on this forum would consider to be a cheap, $700 cartridge.