SME service is terrible. Can’t buy any accessories from local dealers here in USA


Talk about a pain in the … I’m trying to get a basic setup tool for my 309 arm a HTA key to adjust the horizontal tracking. I found out SME doesn’t allow dealers to sell any accessories or parts for their turntables and arms. WTF! This means if you need a common replacement part like belt your looking at 2 weeks for the part to arrive.
Not only that but shipping from the UK isn’t cheap. Who ever at SME made this bone headed decision at SME needs to fired or better yet, something worse!
hiendmmoe

Showing 1 response by billstevenson

To offset the negative comment above, I have had two tonearms completely rebuilt by Alfred of SME Canada and everything was done properly and promptly.  I found him personable and easy to work with too.