SME,respect for the customer


Twenty years ago I bought a SME 3009 Series III,which stayed in the box till now.
Recently I realized the SME arm hexagon wrench was lost,and after had emailed the people at SME Sussex-England,Mrs.Elaine Wratten sent a new wrench,at no charge!After twenty years.This is remarkable!
Id like to thank you so much the people at SME,and to testify their kindly support.
famaraca

Showing 1 response by sknnyc

Funny how there are companies that totally stand by the consumer (Classe and Conrad Johnson are exemplary for this) while others just don't give a darn (I had a short in a Kinergetics/Chiro subwoofer amp just a few weeks after the warranty expired... sent it for repairs, they charged $100 labor to look at the unit, full shipping costs and then told me that the unit couldn't be repaired... the kicker is that the amp probably cost about $200 to manufacture).