I went through a similar experience with the same company. Earlier this year I purchased a new SME V tomearm. During setup I discovered that the "standard" mounting screws were not long enough for my "thick" armboard. I checked the SME website and discovered that a "long" mounting screw set is available. I sent a note to SME requesting pricing and shipping information. A week or so later a small package containing the long mounting screw set arrived from the U. K. in my U.S. mailbox.
And.........People wonder why we pay seemingly large sums of money for audio equipment. :-) Doug
And.........People wonder why we pay seemingly large sums of money for audio equipment. :-) Doug