yes, this does, indeed, manifest excellent customer service. what makes your case particularly remarkable is the fact that the postage incurred likely cost much more than the value of the metric allen key, which could have been purchased for about 50ยข at an auto parts or hardware store. 'course it's better for resale to have the "whole original sme kit." -cfb
SME,respect for the customer
Twenty years ago I bought a SME 3009 Series III,which stayed in the box till now.
Recently I realized the SME arm hexagon wrench was lost,and after had emailed the people at SME Sussex-England,Mrs.Elaine Wratten sent a new wrench,at no charge!After twenty years.This is remarkable!
Id like to thank you so much the people at SME,and to testify their kindly support.
Recently I realized the SME arm hexagon wrench was lost,and after had emailed the people at SME Sussex-England,Mrs.Elaine Wratten sent a new wrench,at no charge!After twenty years.This is remarkable!
Id like to thank you so much the people at SME,and to testify their kindly support.