Simplifi Audio

I ordered the DSPeaker with the higher-capacity power supply and was charged $1449 by PayPal on April 9. I have still not received my order, and I am writing this on July 9.

I did manage to get Tim on the phone two times since placing my order, and both times he told me the unit would be shipped about a week later, and mentioned both times that the manufacturer in Finland had developed "new firmware versions" that had delayed the shipment of the units.

To his credit, he was polite on the phone; but I am another frustrated customer, in that after 3 months, I still have received nothing---even though their website states that orders will be completed within 30 days. It does make me feel a little better, seeing from these posts, that other customers have had the same experience ordering this unit from Simplifi Audio. Still, until my order actually arrives, I fear the loss of my $1449.

Ragmsmd,

You won't loose your money. Paypal will see to that, just file a complaint and they will work out a refund for you. Tim means well, but he is tethered to a very small company that can't keep up with demand. As I mentioned to Foster9 in an earlier response " you are closer now to getting a Dual Core than if you pull out". I went through a similar thing waiting months for my Dual Core and almost gave up, but I'm glad I didn't.

I ordered a $500 power supply and have not received it after 7 months! All emails have been ignored. I'm working with PayPal to try to get a refund - they acknowledged that this is a 'problem' vender that has been suspended. DO NOT BUY FROM HIM!! No response to 5 emails and calls!

It took 3 months to get my Dspeaker 2.0 - and the communication then was also terrible, but at least I got it.

Perhaps an email to Dspeaker in Finland will help.

Just to back up the original poster on this - I also had a bad experience purchasing the Dual Core 2.0 from Simplifi Audio. Company states on its website that you can return the Dual Core within 20 days and get a 90% refund IIRC, and that they will refund your money within three weeks. I sent my Dual Core back as per the instructions and had to wait five months for the refund. Numerous calls went unanswered. When I did reach Mr. Ryan he would promise to refund the money within a few days, but it never happened. This occurred so many times I lost count. I often got the same excuses - he was attending a trade show, had to pay the fees, didn't have phone coverage, etc. etc. My friends told me I would never see the money. Finally I contacted a lawyer, and on that very day, by chance, I got my refund. Needless to say I will be avoiding Simplifi Audio.

btw, the reason I sent it back: I didn't like the sound of the Dual Core. It was too stereotypically "digital" and edgy. Mr. Ryan's suggestion was to purchase a separate power supply from him. I declined.