Simplifi Audio


Anyone had experience ordering from Simplifi Audio of San Diego? I ordered and paid for a DSpeaker Dual Core from them over a month ago and cannot get any response from Tim Ryan, the owner of Simplifi. The Dual Core is supposed to ship within 1 month, guaranteed. I have called him and left 2 voice mail messages and sent emails and get nothing except the announcement on the voicemail that says "I am out of range," whatever that means. This has left a very bad impression on me. What is your experience with Tim Ryan and Simplifi Audio?
foster_9

Showing 5 responses by rodge827

I had some delay issues with receiving my Dual Core also. Tim is a good guy and offers great products. The delay is most likely with Dspeaker in Finland. They can't make the Dual Core fast enough to keep up with world wide demand, and they are improving firmware with downloadable updates every few months. Tim is pretty much a one man show with a shop helper. He keeps a very busy schedule running to audio shows and to Europe to check out the latest from his product line. He is an honest guy who most likely believed that your Dual Core would be available sooner.
Hang in there the Dual Core is worth the wait! Your system will sound remarkably better with it.
Yes I agree that Tim should keep in touch with his customers on a regular basis. I guess my post sounded more like excuses rather than the what I was trying to get across.

Don't give up on the Dual Core!

These things are hard to come by and your closer now to getting one than if you pull out and repurchase down the road. BTW there is a very good thread over on the Audio Circle Forum in the Bass Place circle.
That's great! The Dual Core is a very special piece of audio gear. If you have any questions on it's features, contact me by PM over on Audio Circle. Same moniker.
Ragmsmd,

You won't loose your money. Paypal will see to that, just file a complaint and they will work out a refund for you. Tim means well, but he is tethered to a very small company that can't keep up with demand. As I mentioned to Foster9 in an earlier response " you are closer now to getting a Dual Core than if you pull out". I went through a similar thing waiting months for my Dual Core and almost gave up, but I'm glad I didn't.