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SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777
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fredapplegate
107 posts
 

My own personal experience with Simaudio has been very positive. I own a Moon 391 and have had great support from my dealer. The 391, like all Moon products that I have seen, is built like a tank, works flawlessly and sounds great. I wouldn't hesitate to buy one of their products.

gkelly's avatar
gkelly
372 posts
 

Sure would like to be a fly on the wall for a Monday morning sales meeting at Simaudio. With all the politeness of the Canadians, they put their top salesman on this gentleman and up sales them to the highest levels. Let’s go Todd!

overthemoon
476 posts
 

@dman777  You have received feedback and guidance from one of Moon's owners and several customers.

What has your potential dealer(s) shared with you regarding Moon's customer service? 

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