SimAudio Moon - Impossible to get a hold of for support?

I was surprised by your experience and then noticed Costa responded. 
 

I have received strong support over the years. And have only had questions regarding setup of MiND2. Never an issue with hardware 

I’ve had very good communication with Moon. They knew I bought used so no direct financial benefit to them but spent lots of time with me. Especially Eric Adler I think us his name. Very prompt and extended complete explanations. 

@dman777 

As a Simaudio Moon owner I have had nothing but positive experiences and interactions with Simaudio, the company ( gear also!). Very responsive. Consider adding the Simaudio Owners Group on Facebook. Strong representation from Sim and will, in basically real time answer tech questions. The user community is very strong and helpful as well and will give you solid opinions on any Sim gear. 

 I only dealt with them once, some years back , but they were excellent.

I never ever had any issues with moon, you may need to wait 1-2 days type of thing for help though. Eric will get to you for sure. I have 3 of their products and have contacted them a few times with questions about them.

Also, as someone else stated, join the Moon Facebook group, there is plenty of help there and Eric is on there too and chimes in. You have nothing to worry about in terms of no response or help, they will help its for sure.