Afew months ago, during the Stereophile show and right at the transition point of Dodson to Jeff, I experienced a problem with my 217. I e-mailed SSA about what procedure to follow in sending off my unit. Jeff responded promptly even though he was away attending THE show. It turned out the problem was simply a poor digital cable connection (read the troubleshooting section of the owners manual next time, dummy) but I got a good feeling from the fact that the brand new owner of a business concern took the time to respond to my inquiry (and with two follow-ups) while off on other business and in a timely fashion. It'll be hard for my next DAC not to be a 218. It may be a while, though, because this 217 MKII D sounds dynamite.
Silversmith Audio--Great service provided for me.
As most of you know, Silversmith Audio has acquired Dodson Audio. When it came time to service my Dodson 217 Mark 2 DAC, Jeff Smith was extremely helpful and even took the extra step of sending my unit to a separate company for cryo treatment of the board. I think he even upgraded the circuit board of the unit for free, even though the only problem was a simple chip, as far as I understand it. Jeff is a very professional and responsive manufacturer. He communicated well at every step along the way. It's gratifying to see the level of excellence that can still exist in high end audio today.
It was my idea to write this, Jeff didn't ask me to, and I don't work for him or his company, nor am I a dealer, just a satisfied customer. (Really)
It was my idea to write this, Jeff didn't ask me to, and I don't work for him or his company, nor am I a dealer, just a satisfied customer. (Really)