Should 2nd. Buyer Receive Guarantee ?


Some manufacturers like Cary an CJ to name two make great stuff but they refuse to honor any remaining warrantee to 2ed. buyer. I think that sucks ! It certainly reduces the potential selling price for anyone wishing to sell relatively new stuff. Does this upset anyone else or do you think it is justified ?
stokjoc

Showing 5 responses by sugarbrie

I live an hour from Conrad Johnson by car. I once brought my MF2100 amp there because one channel went out. I was the second owner. I provided them with no ownership information, nor did they ask for any. They replaced a couple fuses and did a complete system check of the amp to make sure it was up to specifications, and to make sure nothing faulty cause the fuses to blow. They shipped it back to my house (in a new box!) so I would not have to drive over (weekday) to pick it up. The bill for this: $0.00


I doubt they offer this as a free service. They probably checked the serial number to determine the age and since it was within the warranty period, they did not charge me. The written policy of no warranty transfers is probably to limit their potential liability, however depending on the situation will fix things without too much fuss.


When you see factory "refurbished" items for sale at various auction sites like Ubid.com it ususally comes with a lesser warranty (90 days instead of a couple years). Some of these items are new. They sell them on clearance / closeout as refurbished so they can increase their profits on the fire sale by shortening warranty period.

I mentioned above how "refurbished" items that are auctioned at placed like Ubid or Egghead/Onsale are usually brand new items on clearance/closeout with the warranty shortened. You can tell the new items usually, because as part of the auction or direct purchase you can buy an extended warranty.
Extended warranties are a good example of how it is a matter of $$$$. If you are willing to pay more, what is basically an insurance company will guarantee the product for a longer period. I never buy the extended warranties. The very few items I have paid for repairs over the years is easily not more than what I would have paid in advance for an extended warranty.


A good friend of mine feels differently, but he is a heavy user. He had a high end VCR break on him after 4.5 years of use. He had extended the warranty twice to 5 years. The model was discontinued and they could not get the part for it, so they gave him a brand new current model for a replacement.

Elizabeth has a good point. My experience is that a lot of things like CD Players, Computers, Etc, break right away if they are going to break, so if you pick up one used that is a couple years old, that has worked fine, it will continue to do so.