I've been on both sides of this issue. If there is a signature or a signature waiver on file, the receiver is responsible. One time, I shipped something to the address I was given. I got a tracking receipt, from Fedex in this case, which said that a signature was on file and that it had been delivered. The buyer complained...a lot that he had no received the item. Fedex took the position that a signature waiver eliminates any responsibility of themselves or the shipper. In this case, it turned out that the buyer cut and pasted his "old" address to me as the shipping address. The package was sitting in the manager's office at his old building of residency. I've also had situations where I got a return receipt that said the package was "left" at the door. This often happens with no signature on file. If there is a claim that the package never arrived, the shipper's insurance will kick in after some amount of routine investigation. This because the carrier took it upon themselves to leave the package and did not have a release to do so. In the case of a missing U.S. Mail package with no insurance and no signature, I'd say, unfortunately, the shipper is responsible. As the shipper, you are the one that takes the gamble of not purchasing insurance. If there is no signature, there is no way to conclude that the package was ever delivered. Still, much more common is what the previous poster suggested, it's likely with a neighbor or in the bushes or something. I've even had my giant Lab/Shepherd mix bury small parcels from time to time.
Shipping - Who's Resposible for Receipt of Item?
Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.