I advise to always insure the item. I also demand that items I ship have a signature release. The only way I will not require a signature is if the buyer waives it. If the buyer waives a signature release, I consider it the buyers responsibility.
Shipping - Who's Resposible for Receipt of Item?
Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.