2. misc-audio
  3. 1174391170

Shipping - Who's Resposible for Receipt of Item?

Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.
brf

Showing 1 response by genesis168

genesis168's avatar
genesis168
409 posts
 
If the buyer agreed to ship regular uninsured mail and the package is lost, then it is the buyers fault for not paying to have it shipped insured.

I always make it a point to get insurance on anything I ship. If buyer declines to pay the extra, then it is clearly HIS fault if the package becomes lost.

Since it has a tracking#, the post office can put a trace or get the signature for the delivery.
More to discover