Update... package is still missing. I contacted the post office and they have opened up an investigation/trace. It will take up to 15 days to complete. The agreement was that I ship the package regular post, but I opted at my own expense to mail it with delivery/tracking confirmation and $100 insurance. IMO, it is a no fault situation, therefore, I have proposed to the buyer that if the package does not show up, and there is nothing more that the Post Office can do, money will be refunded and I will take my chance with a insurance claim. I believe this to be a reasonable resolution.
Shipping - Who's Resposible for Receipt of Item?
Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.