2. misc-audio
  3. 941823212

Shipping via UPS.

I just shipped an item via UPS, COD and insured. Well, UPS did an excellent job getting the package there. They left the package at the door, collected no money, and there, BINGO, is UPS in all it's glory. My warning to fellow audiophiles is to always INSURE items, use Fed-Ex for big ticket items - say over a couple thousand $$, but don't just send UPS ground and forget about it. Last 2 weeks ago, UPS left $2,000 worth of equipment at door, even though the package had a "adult signature required" sticker on it. Can you imagine losing several thousand dollars worth of stuff and then have to cough up legal expenses while fighting UPS in court for 18 months. Not a pretty sight.
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john_l
782 posts
 
I had Dell ship me a 21" Trinitron computer monitor by UPS. It arrived with a big purple spot. I called Dell, and they said it must have been dropped in shipping. They sent me the new one by Airborn Express. They Dell tech support said they had many damaged monitor's by UPS, but not with Airborne Express. I also note that UPS DOES NOT DELIVER on Saturday nor do they have a Service Center open. This is in the Portland Oregon metro area ! About 2.5 million.
slowhand
610 posts
 
Do the smart thing and ship via Fed Ex. Lower shipping costs are not always a bargain. Always be sure to insure the item you are shipping, because it is not insured for its value unless you specify the amount.
mr_gridlock
20 posts
 
I just received a CAL DX-2 via UPS yesterday. It arrived in fine condition, but they left it on my front porch! No one signed for it. I live in a good neighborhood, but jeez, it was sitting there all day long. I thought UPS was required to collect a signature to verify delivery. If it had been stolen, and even though it was insured, I couldn't prove it had never been delivered! Grrrr!!!!

I'll never use UPS, that's for sure.

ucmgr
173 posts
 
I recently shipped a pair of speakers coast to coast via UPS COD and they warned me it would take a full week to get them there. I guess they made it OK, but they must have sent my COD money by pony express because it took almost three full weeks from the day I shipped them to get my money! I usually use FedEx and would never use UPS again for any audio equip- ment. Pay a little more, get a whole lot better service and get you money the next day...
7p62mm
97 posts
 
I bought a pair of speakers from Ohm accoustics last summer; one was severely damaged during shipping. UPS claimed that they were not at fault and would not honor the insurance claim. To their credit Ohm made the deal right. This is one of the two bad experiences that I have had with UPS over the last year. An amp shipped to me via FedEx arrived damaged. They paid for the repairs without putting up a fight. I'm done with the rat bastards at UPS.
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