2. misc-audio
  3. 193681-2402

Shipping speakers from West Coast to East Coast

About 3 weeks ago I paid for a pair of large floorstanders speakers. The demo pair was at a dealer and I added $500 towards shipping. Of course the large speakers have to be shipped by freight and probably would cost a lot more. I told them that I would add to the $500 towards shipping, but they have to let me know how much $. Well, three weeks have passed and the speakers have not shipped. I called the dealer last week and I was assured (again) that the speakers are packed and ready to go, but they have not found a reliable shipping company. Hmmm, you would think that a high end dealer that receives large speakers would have an agreement with at least one freight company to be able to send out equipment to costumers that are not local. I know that the audio store is in the process of moving, and that might have impacted the shipping of products. Bottom line is that I paid in full and the speakers are sitting in boxes (I was told) in the dealer's store and I still don't have an update. The dealer has plenty of positive feedback and I don't doubt that they are keeping their word, and also that they're busy with moving. Is it unreasonable for me to ask for a refund?

iasi

Showing 2 responses by iasi

iasi OP
117 posts
 

thank you for all of your answers! Last update (spoke on the phone with the dealer last night) is that boxes are being custom made (the original ones had some water damage...whatever) for the speakers and that will be picked up today....i'm going to hold on naming the dealer until Monday. Hopefully the speakers will be on their way to me today or tomorrow. 

I'll give an update when i have it.

iasi OP
117 posts
 

Here is an update...On Saturday I sent a long email stating that my patience ran out and that if they didn't ship the speakers to cancel the deal and refund my money by Tuesday - I still gave them more time to resolve the issue. No response...

On Tuesday afternoon I emailed asking if they saw my note regarding the refund. I got a short reply stating that no refund, all sales are final. No apologies, nothing. 

Well, later that day I got an email with confirmation that the speakers were shipped via FedEx ground (insured) with delivery by this coming Monday. Fingers crossed that FedEx won't damage the shipment.

All in all, the issue had finally been solved. Speakers were shipped and should get here at the beginning of next week.

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