Several years ago I ordered a new pair of floor standing speakers from a company out of New York (they are no longer in business). The speakers were shipped UPS and each speaker came in it's own individual packaged box. I accepted the speakers although one box looked like it was droped on the lower corner, and sure enough the bottom rear corner of the speaker was crushed. The company had UPS pick up the damaged speaker and replaced it with no problem with in three days.
Shipping damage
How many of you have had to refuse an item, new or used, due to shipping damage or the shipping box being destroyed? Did you dealer make it right and how? Was your product damaged? I had a new amplifier on order from a dealer and had to refuse it yesterday because the outside box was shot to hell and roughed up beyond recognition. Would you "return to sender"?