Sounds like the middle, as a pending resolution makes sense. Not withstanding A's policy, it has problems in that until UPS makes a damage assessment, the matter is still open. It will not be the first time that seller's have sent damaged goods, hoping to luck out on a damage claim.I have had many 'damaged' shipments, wherein I am the buyer, reclined by UPS. UPS generally will never pay claims unless the stuff is double boxed and the original manufacturers packing materials are used. Over the last few months they are enforcing this. In that case the goods get returned to the seller. The only thing that assures the buyer gets his money back, is to pay via a credit instrument. I always go with PayPal and have received 100% of my payment back, sometimes taken three months. Proof of return of the goods is always on the UPS web site and PayPay accepts that proof. One of the things I like about the UPS carrier, is that I as buyer can initiate the claim. Goods are picked up the next day. I do not need to wait for the seller to get involved, but I advise him at once. Lastly, using money orders creates an added level of risk that should be only accepted if you can discount the price accordingly.
Shipping damage protocol? Please Help.
I seek advice regarding a purchase I made which arrived damaged. I bought a pair of speakers in late December with a money order. They were shipped via UPS and were damaged in transit. The seller submitted the claim, pursuant to UPS policy, and UPS retrieved them for inspection. I then requested a refund, based on the Audiogon Shipping Damage Policy
In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."
I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.
Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."
I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.
Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.