I suggest you show some patience. The time line seems to indicate that two weeks have past since you returned the amp and in that time period the dealer has provided you with a high quality replacement amp. You purchased a complex product from an overseas manufacturer. Both of these factors can greatly increase repair times. If you're interested in long term satisfaction you should give them the time to properly fix the amp. Apparently it's not an obvious problem to address and the problem may not be easily reproduced on the test bench. What your local distributor should be doing is keeping you fully informed of what is happening with the diagnosis and repair.
Service from Audio Research
I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.
The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.
I wonder if any member has similar experience with ARC?
The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to service@audioresearch.com asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.
I wonder if any member has similar experience with ARC?