If you live in Hong Kong and local dealer is not cutting it, I would seek a refund and move on to better supported waters.
From my limited exposure to ARC service to-date, for tube replacements and such, I'd say they may be quite successful and busy most of the time but customer service is good when properly engaged. Its your dealer's job to make everything work out in the end.
Would not surprise me if ARCs ability to work effectively with overseas dealers is not as good as with US dealers. Conducting business with other countries with different languages and culture is ALWAYS a challenge.
From my limited exposure to ARC service to-date, for tube replacements and such, I'd say they may be quite successful and busy most of the time but customer service is good when properly engaged. Its your dealer's job to make everything work out in the end.
Would not surprise me if ARCs ability to work effectively with overseas dealers is not as good as with US dealers. Conducting business with other countries with different languages and culture is ALWAYS a challenge.