I tend to agree with Tbromgard, as your ad listed original manual and is therefore an "inaccurate" ad. Yes, the buyer is being difficult, but because he has received an item NOT "as advertised", he does have some ground to stand on. Personally, I've usually worked around such discriminations as a buyer and a seller, usually with some sort of discount involved. Fortunately though, I haven't had to deal with any irrational individuals....yet.
Hopefully you can procure a copy of the original manual from the manufacturer and that will bridge the deal. I wouldn't bother with two manuals, since I'm sure your ad simply stated original manual in the singular sense, and not original manuals in the plural sense.
Hopefully you can procure a copy of the original manual from the manufacturer and that will bridge the deal. I wouldn't bother with two manuals, since I'm sure your ad simply stated original manual in the singular sense, and not original manuals in the plural sense.