Schiit not shipping


Anybody else only receiving lip service instead of customer service from Schiit Audio? In March I ordered three products and today May 28th they say they have no idea when any might ship, saying the Freya production is stopped. Back order dates have come and gone without any explanation or contact. 
jimofmaine

Showing 2 responses by shumi

Is Schiit Audio a Chinese company? I received an email from the order dept on 12/23 which stated



Hello,

We are currently in China celebrating the Holidays with our families . If you need assistance please e-mail orders@schiit.com.

      Thank You

   Schiit Audio

😟

Anyone else getting this message with a cancelled order with a valid credit card from them?



Several key pieces of information in your order did not match and met the profile of potentially fraudulent activity. Since the order did not pass inspection, it was canceled and all funds were returned to the purchasing credit card. We cannot be too specific as what indicators we use to identify credit card fraud. As a direct sales business with high value merchandise we receive a good amount of attempted fraudulent activity. We carefully review each order before processing a transaction. Your best way to ensure trouble-free ordering and shipping with us in the future is to order using a Paypal verified account.